Empathy in Physical and Mental Health Care

Sometimes small things make the biggest difference. One place this applies is in the doctor’s office. New research published in the Canadian Medical Association Journal (CMAJ) finds that a few simple gestures of empathy in the doctor’s office greatly impact the outcome of treatment. It’s not that empathy directly impacts physical health. Rather, patients who are treated with empathy are more motivated to follow through with their treatment plan and feel more satisfied with the care they’ve received. Though medical doctors specialize in treating the body, how they approach the patient as a whole has a pronounced impact.

If empathy makes such a difference in physical medicine, imagine its importance in the context of therapy and counseling. A qualified psychotherapist will have the necessary educational and licensing credentials, but effective, sincere and client-centered therapy involves more than knowledge and experience. It involves sincere empathy and compassion on a very human level. We know that compassion is one of the earliest social traits that pre-humans evolved to possess. Compassion and empathy are closely related, and both play large roles in our cultural development, family bonds, and relationships.

“Relationship” is the key word here, and it’s an accurate description of how patients or clients should be able to feel when they meet with a health care professional—both therapists and physicians included. Empathy is an essential component of forming a true human relationship: at the very least, we must recognize and feel for what the other person is going through. In a doctor’s office, this mean that the doctor doesn’t just recognize physical pain or discomfort in its physiological sense, but also in how it impacts that person’s day-to-day life. In therapy, it means recognizing that people are complex, vulnerable and valuable, and that they’re doing the best they know how. Empathy itself doesn’t solve emotional puzzles or cure physical ills, but it’s an essential ingredient in positive, holistic relationships between individuals and care providers of any kind.

© Copyright 2011 by By John Smith. All Rights Reserved. Permission to publish granted to GoodTherapy.org.

The preceding article was solely written by the author named above. Any views and opinions expressed are not necessarily shared by GoodTherapy.org. Questions or concerns about the preceding article can be directed to the author or posted as a comment below.

  • 15 comments
  • Leave a Comment
  • Amy

    January 29th, 2011 at 11:35 AM

    I actually work for an oral surgeon and i try to give as much empathy and understanding to our patients as possible. many times they are nervous and frustrated and I find that small acts of kindness tend to go a long way toward making their experience better.

  • joanna

    January 29th, 2011 at 2:00 PM

    this is so true! its always great when the doctor can speak to you with a smile…why, not only a doctor, it feels good when any person is empathetic towards you when you are ill, are injured or are feeling low…maybe it is the human connection that does it…

  • Jessica

    January 29th, 2011 at 2:01 PM

    I think doctors train themselves to keep their emotions in check. Even if a doctor seems like he’s completely stoic, he might be thinking “I want to track down the person that made you like this and break his jaw…”. It wouldn’t look good if your doctor were to start crying when you talked to them or got angry, would it? Don’t think he’s not relating to you, he could well be and just can’t show it. He has to maintain his professionalism.

show more comments

Leave a Comment

By commenting you acknowledge acceptance of GoodTherapy.org's Terms and Conditions of Use.

 

* Indicates required field.

GoodTherapy uses cookies to personalize content and ads to provide better services for our users and to analyze our traffic. By continuing to use this site you consent to our cookies.